Residential Service Agreement
In-Home Tech Solutions LLC · Version 2026-09-28
- Please back up your important files and photos before a computer or phone visit.
- The price you booked includes the visit. Extra time only happens if you say OK first.
- You pay at the end of the visit (card, debit, cash, Zelle or Venmo).
- Please give 24 hours' notice to cancel or change your appointment.
The full terms below are what you agree to when you book.
1. Scope of services
In-Home Tech Solutions LLC ("Technician") agrees to provide technical support, installation, and optimization services as requested by the Client. The specific tasks to be performed will be outlined during the initial assessment. Technician reserves the right to decline any work that falls outside the agreed-upon scope or presents safety concerns.
2. Payment terms
Service prices: a Quick Visit is billed at a flat rate that includes up to one hour of labor; a Bigger Job is billed at a flat rate that includes up to two hours of labor; Help by Phone is billed per 30 minutes. Current prices are listed on this website. A trip fee applies only to locations outside the free service area shown on this website. Custom projects (such as home servers, local smart-home systems or custom-built devices) are billed as agreed in a written quote before any work begins.
Additional labor: any work extending beyond the time included will be billed at the extra-time rate listed on this website, prorated in 30-minute increments, and only with the Client's approval before the additional work begins.
Payment due: payment is due in full immediately upon completion of the service. Accepted payment methods include credit card, debit card, cash, and Zelle/Venmo.
3. Limitation of liability
Client understands that technical support and repairs involve inherent risks, including potential data loss or hardware failure.
Data responsibility: Client is solely responsible for backing up all personal data, files, and software prior to the commencement of work. Technician is not liable for any data loss occurring during service.
Liability cap: to the fullest extent permitted by law, the total liability of In-Home Tech Solutions LLC for any claims arising from services provided shall be limited to the total amount paid by the Client for the specific service in question.
Consequential damages: in no event shall Technician be liable for any indirect, incidental, or consequential damages, including loss of profits, downtime, or business interruption.
4. Client responsibilities
Client agrees to provide reasonable access to the premises and the necessary hardware/software for the performance of services. Client represents that they own the hardware or have the legal authority to authorize repairs/modifications to the devices on the premises.
5. Cancellations and no-shows
Appointments canceled with less than 24 hours' notice, or instances where the Technician arrives at the scheduled location and is unable to access the premises or is turned away (no-show), will be subject to a service fee of $50. This fee covers the travel time and the loss of the dedicated service window.
6. Booking requests
A booking made on this website is a request. The appointment is confirmed only when Technician confirms a time with the Client by phone, text, or email. By sending a booking request, the Client agrees to these terms for the requested service.
7. Your information
The name, contact details, address, and notes you give when booking are used only to schedule and provide your service and to contact you about it. They are never sold or shared for marketing.
8. Governing law
This agreement shall be governed by and construed in accordance with the laws of the State of Wisconsin. Any disputes shall be resolved in the courts of Milwaukee County.