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Before Your Appointment
At In-Home Tech Solutions LLC, we value your time and our own. To ensure we spend our session solving your technical challenges rather than managing logistics, please complete the following steps prior to our scheduled arrival.
Back Up Your Data
Please ensure all critical files, photos, and documents are backed up to an external drive or cloud service (e.g., Google Drive, iCloud, OneDrive). We are not liable for data loss during service.
Gather Credentials
Have all necessary usernames, passwords, and security codes (like MFA/2FA codes) readily available for the devices or accounts we will be working on.
Clear the Work Area
Please provide a clean, accessible space with clear access to power outlets and your equipment.
Hardware & Cables
Ensure all necessary power adapters, cables, and peripherals associated with your device are easy to find and ready for use.
Updates & Access
If possible, ensure your device is connected to the internet. If we are working on smart home security, please be prepared to grant administrative access when the technician arrives.
Important Policies
Cancellation & No-Show Policy: Appointments canceled with less than 24 hours' notice, or instances where the technician arrives and cannot access the property, will incur a $100 service fee.
Service Agreement: By proceeding with your appointment, you acknowledge the terms outlined in our Service Agreement (linked below)
Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
General
What areas do you serve? We proudly serve the Greater Milwaukee area. If you are outside this immediate region, please contact us to discuss potential travel arrangements.
Are you insured and background-checked? Yes. In-Home Tech Solutions LLC is fully insured, and as the lead technician, I maintain rigorous professional standards to ensure your peace of mind while working in your home.
What if I don’t know what's wrong with my device? That is exactly what we are here for. During your booking, you can provide a brief description of the issue. We will conduct a diagnostic assessment upon arrival to determine the best path forward.
Services & Pricing
What is your pricing structure? We offer transparent, flat-rate pricing. A standard on-site service call is $100, which includes the first hour of labor. Any additional time required is billed at $75/hr, prorated in 30-minute increments.
Do you offer recurring support? Yes! We offer "Wellness" and "Tech Partner" subscription plans designed for those who want proactive maintenance and priority scheduling. Please visit our [Plans] page for more details.
Appointments
How do I prepare for my visit? We have a simple Preparation Checklist (listed above) to ensure your data is backed up and your credentials are ready. This helps us maximize our time together and get your tech running faster.
What is your cancellation policy? To respect our time and other clients' schedules, appointments canceled with less than 24 hours' notice, or instances where we cannot access your property as scheduled, are subject to a $100 service fee.
Do you accept credit cards? Yes. We accept Credit/Debit Cards, Cash, and digital transfers like Zelle or Venmo for your convenience.
Still have questions? Contact Us
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